Any special order of merchandise cannot be cancelled or returned for any reason after the order is placed. Any and all deposits and payments made on special order and layaway items returned or cancelled will be forfeited. Layaway merchandise cannot be returned or exchanged. Any merchandise that under unusual circumstances is allowed to be returned or exchanged is subject to a minimum 20% restocking fee. There can be no return of any mattress or mattress accessory for any reason once it is removed from the plastic or other protective cover and/or removed from store property. Any discussion concerning a return or exchange must be addressed with the store manager in the store from which the merchandise was purchased.